Policies

Online bookings require a flat A$20 booking deposit. If the remaining payable service balance is less than A$20, the deposit is capped at that lower amount. The deposit is applied to the appointment total.

Selected appointment times are held temporarily while checkout is completed. An online booking is confirmed only after the booking flow and required payment are completed successfully. Online bookings close 1 hour before the appointment and may be made up to 6 calendar months ahead.

M Premium Nail Bar absorbs payment-processing costs. Customers are not charged a separate card, Stripe or online payment-processing fee.

For an eligible customer cancellation or reschedule made at least 24 hours before the appointment, the online booking deposit is refunded to the original payment method.

Inside 24 hours, please contact the salon. If Admin processes a late cancellation, the eligible deposit may be converted to Salon Credit under the salon policy. This is not automatic and depends on the circumstances recorded for the booking.

If M Premium Nail Bar cancels an appointment, the eligible booking deposit is refunded. If payment is taken but the booking cannot be created because of a technical or availability conflict, the full online payment is refunded.

If a client does not attend an appointment and has not cancelled or contacted the salon, the booking is treated as a no-show and the booking deposit is forfeited.

Please tell us before your service about allergies, sensitivities, pregnancy, relevant medical conditions or medications that may affect treatment. This helps the team select suitable products and service methods.

Where there is a genuine safety or suitability concern, M Premium Nail Bar may recommend modifying, postponing or declining a service. Salon advice is not a substitute for medical advice.

The minimum age for nail extension services is 14. Children who accompany a client must remain supervised by the accompanying adult at all times; salon staff cannot provide childcare.

For safety and comfort, we recommend arranging alternative care for young or highly active children where possible.

Service prices may change for future bookings. A confirmed appointment keeps the service price recorded at the time of booking unless the services are later changed or adjusted by agreement.

Online card payments are processed securely through Stripe. M Premium Nail Bar does not store full card numbers in the booking system. The total payable amount is shown before payment is submitted.

If you have a concern about a service, please contact M Premium Nail Bar as soon as reasonably possible. Contacting us within 3 days, with photos where useful, helps us assess the result promptly and determine whether a complimentary corrective touch-up is appropriate. We aim to respond within 3 business days.

The 3-day contact period is a salon service commitment and does not limit any rights or remedies available under the Australian Consumer Law. We do not apply a blanket “no refunds” rule where the law provides a remedy.

Please take reasonable care of personal belongings brought into the salon and avoid leaving valuables unattended.

We ask clients and team members to treat one another with patience and respect. M Premium Nail Bar may refuse or stop a service where behaviour is abusive, threatening, discriminatory, unsafe or seriously disruptive, subject to applicable law.

Purchased M Premium Gift Vouchers are valid for 3 years from the date of issue, and the expiry date is shown with the voucher. A voucher may be used across eligible salon services until its balance is exhausted or it expires.

Gift Vouchers are not redeemable for cash except where required by law. Treat the voucher code like cash: anyone with a valid code may redeem the remaining balance. The first redemption may link the voucher to a customer profile for balance and history display, but that profile link does not stop another holder of the valid code from using the remaining balance.